Return Policy


Return - Exchange Policy

Purnama wants you to be super thrilled with your purchase, because our team of artisans has put lots of attention and love to their unique crafting.   However, if you need to exchange your purchase from ShopPurnama.com, here is the instruction:

  • eMail us within 7 days from the date you received the product
  • return shipping cost will be your responsibility
  • we will provide a replacement (depending on style availability, as we may have limited style due to handmade products)
  • we will not provide an exchange for sale items unless faulty

We will make the exchange as painless as possible with the replacement sent to you at no charge.  You  will first have to send your original purchase back to us and to be received by us, and do provide reason for the return.  Your item must be unused and in the same condition that you received it.

For replacement of a different model or style, any cost difference will be billed to you; we do not provide a refund, unless unique cases such as product defects. 

Only purchases made directly from ShopPurnama.com qualify for this exchange.  Purchases made with our retailers, please contact the respective merchants directly for their guarantees.

 

Purnama Outreach Pte Ltd, A Social Enterprise
Registration No  201418542M